Descripción del empleo
What's the job?
As Front Office Agent, you'll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You'll also create the warm atmosphere that makes our guests feel at home in any location.
Reports to the Front Office Supervisor.
Your day-to-day
* Be the warm welcome that kicks off a memorable guest experience!
* Support the Front Office Supervisors in all required tasks.
* Acknowledge IHG Rewards Club and Kimpton Karma members and returning guests, in person or on the phone.
* Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay.
* Handle cash and credit transactions.
* Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes.
* Stay one step ahead of guests' needs - record and act on their preferences, and handle their messages, requests, questions and concerns.
* Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary.
* Stay safe all the time. Following our safety procedures, you'll report all incidents and wear any protective gear needed.
* Take pride in your appearance and place as a brand ambassador.
* Always know what events and activities are on the day's schedule.
What we need from you
* Bachelor's degree in hospitality or related field.
* 2+ years' experience working in Front Office department.
* Must be fluent in local language and English, additional languages will be highly valuable.
* Proactive, positive, energetic, dynamic, emphatic, team-worker and with passion for service.
What to expect from us
* Discounted international room rates.
* Meals whilst on duty.
* Private health insurance discount.
* Kimpton Benefits: our platform with exclusive discounts for employees.
* Cool work environment and lots of fun! ??
* Room for professional growth in one of the largest hospitality companies.
* Training programmes and access to IHG's training tool.
* Uniform and laundry service
